Customer service is our top priorityService

Customer service is our top priority. After the purchase of a line, our service team comprehensively serve our customers worldwide. Beside regular maintenance work, we also support our customers during repair work as well as during the calibration of the line.

Moreover, our team handle the integration of COLLIN machines into existing lines resp. the adaptation of existing lines to new challenges. In nearly all cases, the modular design of all COLLIN lines is most helpful for this task. Since COLLIN always attach importance to solid mechanical engineering, in many cases, it is reasonable to think about a retrofitting of machines, especially under new safety aspects.

Service team contact

If you need any advice, please do not hesitate to contact our technicians on site.

COLLIN customer service team: +49 8076 2740-0, service(at)collin-solutions.com.

COLLIN Weekend Service HotlineIn urgent cases, we are also available at the weekend

  • Phone: +49 (0) 171 / 23 62 64 5
    (Appointments can also be made via WhatsApp)
  • E-mail: weekend(at)collin-solutions.com

You can reach us from:
Fri: 3.00 to 5.00 p.m., Sat and Sun: 9.00 a.m. to 5.00 p.m. (CET)
(excluding company holidays from 18 Dec 2026 to 3 Jan 2027, public holidays and the bridging days 14 and 15 May, 4 and 5 June 2026)